Small to enterprise-level Shopify businesses around the world use Thankify to execute on strategic goals and retain their customers. Thankify enables brands to engage customers when attention is highest and use that moment to drive measurable impact on LTV, conversion, and loyalty.
For a leading DTC skincare brand, high checkout abandonment was stalling growth despite strong traffic. To uncover what was going wrong, they embedded a post-purchase survey on their Thank You page using Thankify.
Reduction in Checkout Abandonment
Increase in Conversion Rate
Survey Responses Collected in the First Month
Added product care instructions to the Thank You page which guides customers immediately after purchase instead of discovering issues later.
Added an option for warranty registration directly on the Thank You page, making it easy for customers to register products and understand coverage.
Offered digital gift cards with special discount codes on Thank You pages, showcased gift-appropriate products, and created easy gift-giving tutorials and messaging suggestions.
Positioned eye-catching social media follow buttons on Thank You page to convert satisfied customers into engaged followers.
Implemented personalized product recommendation carousels on the Thank You page with an exclusive discount for their next order.
Added order tracking links, expected delivery, and proactive customer support information on the Thank You page.
