Privacy Policy

Effective Date: July 24th, 2024

1. Introduction

Aureate Labs (“Aureate Labs”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes the types of information we collect from users of our Shopify apps, how we use it, and the choices you have about your information.

2. Scope:

This Privacy Policy applies to the collection, use, and disclosure of your personal information when you use our Shopify app.

3. Information We Collect:

We collect various types of information to provide and improve our services, including:

• Accessing Orders: When you install our app, it will automatically access some information from your Shopify store to work its functionality. This includes things like order details (order ID, order amount). We use this information to power the app's features, like displaying the survey responses in reference to the orders. We won't ask you for anything you don't already give to Shopify.
• Accessing Store Information: To improve our services, we collect basic store information like your name, email, and store URL. This allows us to make necessary adjustments without disrupting your store.
• Accessing Product Collections: We collect information about the products and collections in your store to show a customized set of products on the thank you page.
• Usage Data: We may collect usage data within the Shopify app environment to understand how users interact with the app and improve its functionality. This data might include information about the features used, buttons clicked, and other in-app interactions.

4. How We Use Your Information:

We use the information we collect for the following purposes:

App Functionality:

• To enable customization of the thank you page using our widgets
• To show a customized set of products based on your store's products and collections
• To manage and allocate credits as part of our pricing plan

App Improvement:

• To provide, maintain, and improve our services
• To communicate with you regarding updates, support, and promotional materials
• To monitor and analyze trends, usage, and activities in connection with our app

5. Disclosure of Your Information:

• We may share your information with law enforcement or other government officials if required by law.
• We will not share your information with any other third party without your consent.

6. Consent:

When you provide us with personal information by submitting a contact form or visiting our site, or any other way, you are implying your consent for us to collect and use that information solely for the purpose of communication and site functionality.

7. Brand Likeness and Testimonials:

Aureate Labs reserves the right to share and promote client likeness through testimonials and/or reviews unless we receive a written request not to from the specific client or company.

Aureate Labs also reserves the right to share communications gathered throughout the project as testimonials and submissions for third-party and website promotion unless we receive a written request not to from the specific client or company.

8. IT Purpose and Legal Basis for the Processing of Personal Data.

We collect and use personal data about you with your consent to provide, maintain, and develop our products and services and understand how to improve them.

These purposes include:

• Providing, Developing, and Improving our Product and Services
• Delivering, maintaining, debugging, and improving our products and services.
• Providing you with technical and customer support.
• Sending you newsletters and other marketing communications about current and future products, programs, services, events, competitions, surveys, and promotions held by us or hosted on our behalf.
• Organizing events or registering attendees and scheduling meetings for events.

9. Security:

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All data collected by Aureate Labs is stored in safe and secured locations.

10. Children's Privacy:

Our Service is not intended for individuals under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or legal guardian and you are aware that your child has provided us with personal information, please contact us. We will take steps to remove that information from our servers if we learn that we have collected personal data from children without parental consent.

11. Cookie Policy:

A cookie is a small file with information that your browser stores on your device. Information in this file is typically shared with the owner of the site in addition to potential partners and third parties. The collection of this information may be used in the function of the site and/or to improve your experience.

12. How we use Cookies:

To give you the best experience possible, we use the following types of cookies:

• Strictly Necessary:As a web application, we require certain necessary cookies to run our service.
• Preference:We use preference cookies to help us remember the way you like to use our service. Some cookies are used to personalize content and present you with a tailored experience. For example, location could be used to give you services and offers in your area.
• Analytics:We collect analytics about the types of people who visit our site to improve our service and product.
• Marketing:We share cookies with third-party advertisers and/or partners to help provide you with a personalized marketing experience.

13 Your Data Privacy Rights:

Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations. These rights may include:

13.1 Right to Access (PIPEDA, GDPR Article 15, CCPA, LGPD):

You have the right to request a copy of the personal data we are processing about you.

Right to Rectification (PIPEDA, GDPR Article 16, LGPD)

You have the right to have incomplete or inaccurate personal data that we process about you rectified.

13.2 Right to be Forgotten (right to erasure) (GDPR Article 17, CCPA, LGPD):

You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise, or defend legal claims.

13.3 Right to Restriction of Processing (GDPR Article 18, LGPD):

You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or if we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish us to delete it.

13.4 Right to Portability (PIPEDA, GDPR Article 20, LGPD):

You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you or the third party that subscribes to Aureate Labs services.

13.5 Right to Objection (GDPR Article 21, LGPD):

Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise, or defense of a legal claim.

13.6 Right Not to Be Discriminated (CCPA):

You have the right not to be denied service or have an altered experience based on having executed any of your CPA rights.

14. Uninstalling the App

If you uninstall our app, your credits and personal data will be deleted within 48 hours.

15. Changes to This Privacy Policy

Aureate Labs reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide products and services to you.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Aureate Labs [email protected]
701 Tillery Street
Unit 12, 1007,
Austin, TX 78702